BCNC’s ESOL for Customer Service Training Program Fall 2022 cohort wrapped up with a graduation to celebrate their achievements. Xiaoyu, Liam, Yueer, Pei Chen, Trinh, and Wenjiang each gave a speech about their experience at the program.

Liam, from Nanping, China, shared that prior to moving to Boston, he was working in a factory where he repaired machinery. Now living in Boston, his goal is to own a house where his family and pets can live.

Trinh is from Vietnam. Before moving to Massachusetts, she lived with her sister in Georgia for 7 years where she was working as a nail technician, but doing nails was not her passion. “I came to Massachusetts for more job opportunities and to learn new skills,” said Trinh. With her goal of becoming a real estate agent in mind, she enrolled at BCNC in hopes of getting a job that will give her relevant experience.

Xiaoyu is from China. In his home country, he worked as a director and a financial advisor. He shared learning a new language was his biggest challenge, hence why he enrolled in BCNC’s class.

Yueer, from Taishan, China, came to the U.S only 3 months ago in hopes of starting a new and better life and meeting people all around the world. In China, she worked as an editor for a Chinese magazine for 3 years and 6 years as a Mandarin and Math teacher. “I think the biggest problem I encountered when I came to the United States was communication and culture,” shared Yueer. Despite these challenges, she has a goal of becoming a teacher that makes children feel safe, happy, and excited to learn.

Pei Chen came to the U.S from Taiwan 22 years ago with her husband. English has been a challenge for her, but that didn’t stop her from signing up for classes to improve her language skills. After the graduation, she found work as a nanny and is currently interviewing for a substitute teacher position at BCNC.

Wenjie came to the U.S 3 years ago with his parents. He describes his life in the U.S is like a movie, but there’s still language barrier. In the future, he wants to buy a house and open his own coffee shop.

Again, congratulations to all of our students. We can’t wait to see what you will achieve next in the future.

BCNC’s ESOL for Customer Service Training Program is a free training for who are intermediate English language learners seeking full-time entry-level employment in the customer service industry. This program is funded by the City of Boston Mayor’s Office of Workforce Development, MassHire Metro North Workforce Board, and is a SNAP Path to Work program.