Congratulations Graduates of the ESOL for Customer Service Training Program
/BCNC’s ESOL for Customer Service Training Program Fall 2022 cohort wrapped up with a graduation to celebrate their achievements. Xiaoyu, Liam, Yueer, Pei Chen, Trinh, and Wenjiang each gave a speech about their experience at the program.
Liam, from Nanping, China, shared that prior to moving to Boston, he was working in a factory where he repaired machinery. Now living in Boston, his goal is to own a house where his family and pets can live.
“The most difficult challenge [in moving to the US] is language. I’m grateful to BCNC for helping me with English and finding a job. I feel more confident.”
Liam and olivia courtoy, bcnc instructor
trinh giving a speech
Trinh is from Vietnam. Before moving to Massachusetts, she lived with her sister in Georgia for 7 years where she was working as a nail technician, but doing nails was not her passion. “I came to Massachusetts for more job opportunities and to learn new skills,” said Trinh. With her goal of becoming a real estate agent in mind, she enrolled at BCNC in hopes of getting a job that will give her relevant experience.
“After the customer service class, I have more customer service skills and know more about working in the US. ”
Xiaoyu is from China. In his home country, he worked as a director and a financial advisor. He shared learning a new language was his biggest challenge, hence why he enrolled in BCNC’s class.
““At BCNC, I learned English for customer service. Now I can communicate better with different customers.”
xiaoyu giving a speech
Yueer and olivia courtoy, bcnc instructor
Yueer, from Taishan, China, came to the U.S only 3 months ago in hopes of starting a new and better life and meeting people all around the world. In China, she worked as an editor for a Chinese magazine for 3 years and 6 years as a Mandarin and Math teacher. “I think the biggest problem I encountered when I came to the United States was communication and culture,” shared Yueer. Despite these challenges, she has a goal of becoming a teacher that makes children feel safe, happy, and excited to learn.
“I plan to obtain a teaching job and gain more experience. and I plan to complete an early education and care certification.”
Pei Chen came to the U.S from Taiwan 22 years ago with her husband. English has been a challenge for her, but that didn’t stop her from signing up for classes to improve her language skills. After the graduation, she found work as a nanny and is currently interviewing for a substitute teacher position at BCNC.
“I want to learn more English, live independently and have a good job. I’m very grateful that BCNC, Olivia, and Nicole who helped me to learn English, solve customers’ needs and find a great job.”
Pei chen and olivia courtoy, bcnc instructor
Wenjie speaking
Wenjie came to the U.S 3 years ago with his parents. He describes his life in the U.S is like a movie, but there’s still language barrier. In the future, he wants to buy a house and open his own coffee shop.
“My English skills have improved a lot because of this class, and I found a job.”
Again, congratulations to all of our students. We can’t wait to see what you will achieve next in the future.
BCNC’s ESOL for Customer Service Training Program is a free training for who are intermediate English language learners seeking full-time entry-level employment in the customer service industry. This program is funded by the City of Boston Mayor’s Office of Workforce Development, MassHire Metro North Workforce Board, and is a SNAP Path to Work program.
