BCNC’s ESOL for Customer Service Training Program Winter 2023 cohort wrapped up with a graduation to celebrate their achievements. Graduating students each gave a speech about their experience at the program.

Karene came to the U.S. from Haiti seeking for more opportunities and a better life for her son and herself. At BCNC, Karene was trained in customer service skills and is more confident in communicating in English. Her goal is to get a job in a hospital as a receptionist or a pharmacy technician.

Katiuscia also immigrated from Haiti. Before coming to the U.S., she was a criminal justice lawyer and later worked as an elementary school teacher helping children with special needs. Even though she had many skills and work experience, finding a job in the U.S. has been a challenge for her. She is not giving up and she enrolled herself BCNC’s class.

Aaliyah immigrated to the U.S. from China to be closer to family and to seek a better life. There were many challenges as she’s getting accustomed to life in the U.S, which is why she enrolled BCNC’s class.

Daniela is from Colombia. She previously studied Business Administration and worked several jobs in her home country. She hopes to fulfill her dreams and have a better future in the U.S. Learning professional English was a challenge at first, but BCNC helped to improve her language skills. She hopes to get a job as an administrative assistant.

Nicole is also from Haiti. After arriving to the U.S., she worked 2 jobs and later got a certificate to kickstart a new career in healthcare. Because language is still a challenge, so she decided to enroll at BCNC. She hopes to work as a certified nursing assistant, specializing in hospice care.

Congratulations to all of our students, we can’t wait to see what you will achieve in the future.

BCNC’s ESOL for Customer Service Training Program is a free training for who are intermediate English language learners seeking full-time entry-level employment in the customer service industry. This program is funded by the City of Boston Mayor’s Office of Workforce Development, MassHire Metro North Workforce Board, and is a SNAP Path to Work program.