The CustomerFIRST (Customer-Focused Industry-Recognized Sales Training) Program with ESOL is a free training for intermediate-advanced English language learners seeking full-time entry-level employment in the customer service industry. This program is held in partnership with the City of Boston Mayor’s Office of Workforce Development, MassHire Metro North Workforce Board and is a SNAP Path to Work program.

Do you want to…

  • Work with customers?

  • Get a full-time job?

  • Take the first step in building your career in the US?

Our FREE training includes:

  • Customer service skills

  • Computer and phone skills

  • English for work

  • Job search and interview practice

  • One-on-one help every week with finding and keeping a job!

  • Exam preparation for an industry-recognized certificate

  • Eligible students may receive up to 4 monthly T-passes and/or a small stipend

Next class starts January 2025 - Register NOW!

  • Monday, Tuesday, Wednesday, and Thursday 9:30am-12:30pm

  • Plus 3 hours homework per week

  • 1 hour of 1-1 career counseling weekly

  • 16 hours of class total every week

We help students get jobs in…

  • Hospitals

  • Logan Airport

  • Stores

  • Hotels

  • Supermarkets

  • and much more!

Location: 38 Ash Street, Boston, MA 02111

Cost: Free

Requirements:

  • Live in Greater Boston area

  • Low-income

  • Available to work 30 or more hours per week

  • Intermediate English level

  • Have a computer and reliable internet service

Homeless or near homeless individuals, TANF recipients, individuals with CORI issues, and SNAP recipients are welcome to apply. BCNC is an equal opportunity provider.

How to Apply: Click here to complete our online registration form. We accept applications year-round.

Learn More: Contact Olivia at olivia.courtoy@bcnc.net