The ESL for Customer Service job training program is a free training for intermediate English language learners seeking full-time entry-level employment in the customer service industry. This program is held in partnership with the Chinese Progressive Association (CPA) and the Boston Mayor’s Office of Workforce Development.

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Includes:

  • One-on-one career counseling every week
  • Visits to local retail employers
  • Guest speakers
  • Help with finding and keeping a job

 

What You Will Learn:

  • Customer service skills
  • English for everyday work
  • How to apply to jobs and pass job interviews
  • How to plan for your long-term career goals

Time: Mondays to Fridays, 9:45 A.M. – 2:00 P.M.

Length: 8 weeks

Cost: Free

Requirements:

  • Live in Boston
  • Low-income
  • Authorized to work in the U.S.
  • Available to work 30 or more hours per week
  • Intermediate English level
  • Homeless or near homeless individuals, TANF recipients, and individuals with CORI issues are welcome to apply.

How to Apply: Go to the Chinese Progressive Association (28 Ash St, Boston): Mondays, Tuesdays, and Wednesdays; 9:00 A.M. – 5:00 P.M. We accept applications year-round.

For More Information:

Yu Sin Mok: 617-357-4499 (Cantonese, Mandarin Chinese, & English)

Allison Wein: 617-635-5129 x2012 (Spanish, French, & English)